How Compound Care runs your APCM program

1. Set up the program with your practice

Your practice defines the rules first. We configure eligibility screens, consent language, check-in scripts, escalation paths, and who owns each decision. Then we connect to your EHR so patient lists, problems, and encounters stay current. See supported EHRs.

2. Run the monthly loop

1. Enrollment review. Compound Care identifies patients who may qualify and proposes a service level. Your team confirms eligibility and captures consent.
2. Check-in calls. Patients get regular check-ins using practice-approved scripts. Each conversation becomes a structured record, not just a transcript.
3. Escalation. Named red-flag symptoms always route to a person with emergency guidance. Software cannot clear them.
4. Work queues. Follow-ups become tasks with an owner, a due time, and a documented outcome, so nothing depends on memory.
5. Care-plan updates. Changes, coordination, and transition follow-up are recorded against the patient’s month.

3. Review before anything is billed

At month end, Compound Care assembles an evidence packet for each patient: consent, initiating-visit status, services furnished, open exceptions, competing services, and a candidate code. Our internal reviewers check it first. Then your practice reviews and makes the final coding decision.

Missing or stale data puts the month on hold instead of guessing. Compound Care exports the approved evidence. Your team submits claims through its own billing process.

Who does what